To make a complaint
Students have the right to make a complaint regarding classes, reception or housing. There are three ways to do so:
- Talking to someone at the CILEC office during office hours (from 8:30am to 5pm)
- Filling in the online form below
- Puting a complaint form in the dedicated mailbox which is at the Welcome Desk of the International Office
We will respond generally within 48h. In case a third party is involved, we will contact the student within 48h and keep him/ her informed of our decision.